Last Updated: October 30, 2026
At Let Us Stay, we aim to make it easier for travellers to discover comfortable and welcoming places to stay across Canada. To maintain a reliable experience for guests and property providers, all properties listed on our platform must meet certain standards.
This Property Listing Policy outlines the requirements, responsibilities, and guidelines that hosts must follow when submitting, managing, and maintaining a property listing on Let Us Stay.
By creating or maintaining a property listing on Let Us Stay, you agree to follow this policy, along with our Terms and Conditions and other applicable platform policies.
1. Property Eligibility
Properties listed on Let Us Stay must be suitable for short-term or extended accommodation and meet applicable legal and safety requirements.
Eligible property types may include:
Apartments
Cottages
Condos
Villas
Cabins
Vacation homes
Other suitable accommodation types accepted by Let Us Stay
Hosts must ensure that they have the legal right and necessary authorization to advertise and offer the property for accommodation.
Properties must not be used for unlawful activities or purposes that violate applicable laws, regulations, or this policy.
Let Us Stay reserves the right to review property submissions and determine whether a property is suitable for listing on the platform.
2. Property Ownership and Authorization
Hosts must own the property or have appropriate permission and authorization to list and offer it for accommodation.
By submitting a property, hosts confirm that:
They have the legal authority to advertise and offer the property.
They have obtained any required permission from the property owner, landlord, condominium corporation, homeowners’ association, or other relevant authority.
Their listing complies with applicable municipal, provincial, and federal requirements.
They hold any permits, registrations, or licences required to operate the accommodation.
Hosts are responsible for resolving any ownership, authorization, or permission-related issues associated with their property.
3. Accurate Property Information
All information provided in a property listing must be accurate, complete, and kept up to date.
Hosts must provide truthful details about their accommodation, including:
Property name and location.
Property type and description.
Number of bedrooms and bathrooms.
Maximum guest capacity.
Available amenities and facilities.
Check-in and check-out information.
Accessibility features, where applicable.
Property rules and restrictions.
Any additional information that may affect a guest’s stay.
Hosts must not exaggerate property features, misrepresent the location, or advertise amenities and services that are unavailable.
Any significant changes to the property or its facilities must be reflected in the listing promptly.
4. Property Photographs and Visual Content
Photographs help guests understand what to expect before booking. All images submitted with a property listing must accurately represent the accommodation.
Hosts must ensure that:
Photographs show the actual property being advertised.
Images are clear, relevant, and reasonably current.
Photographs do not materially misrepresent the property’s condition, appearance, or facilities.
They own the photographs or have permission to use them.
Images do not contain misleading promotional claims or inappropriate content.
Stock images, unrelated property photographs, and misleading edited images must not be used to represent an accommodation.
Let Us Stay reserves the right to request replacement images or remove photographs that do not meet these requirements.
5. Pricing and Additional Charges
Hosts are responsible for maintaining accurate and transparent pricing information.
All applicable accommodation charges and additional fees must be clearly disclosed before a guest completes a booking.
Hosts must:
Set accurate nightly, weekly, or monthly rates, as applicable.
Keep pricing information up to date.
Clearly disclose additional charges, including cleaning fees, deposits, or other applicable costs.
Avoid introducing undisclosed charges after a booking has been confirmed.
Ensure that advertised prices accurately reflect the applicable booking terms.
Any changes to pricing must be reflected in the listing before they apply to future bookings.
6. Availability and Calendar Management
Hosts are responsible for keeping their property availability accurate.
This includes:
Updating availability when dates become unavailable.
Managing reservations received through other booking platforms.
Synchronizing external booking calendars where supported.
Reviewing availability regularly to prevent scheduling conflicts.
Honouring confirmed bookings, subject to the applicable booking terms and legitimate circumstances.
Hosts should promptly update their calendars whenever a property becomes unavailable.
Providing inaccurate availability or repeatedly cancelling confirmed bookings may result in listing restrictions or removal.
7. Property Condition, Cleanliness, and Maintenance
All listed properties must be maintained in a clean, safe, and suitable condition for guest accommodation.
Hosts are responsible for ensuring that:
The property is reasonably clean before each guest’s arrival.
Furniture, appliances, plumbing, and essential facilities are maintained.
Bedding, towels, and other advertised essentials are provided as described.
Heating, ventilation, electricity, and water facilities are maintained where applicable.
Maintenance issues that could affect a guest’s stay are addressed promptly.
The property is free from known hazards that could reasonably endanger guests.
Properties must remain consistent with the condition and standards represented in their listings.
8. Health and Safety Requirements
Guest safety must be a priority for every host.
Hosts must comply with applicable health, fire, building, and safety requirements.
Depending on the property and applicable local regulations, this may include:
Working smoke alarms and carbon monoxide alarms where required.
Appropriate fire safety equipment.
Safe electrical, heating, and plumbing systems.
Clearly communicated emergency procedures.
Safe access to entrances, exits, and common areas.
Proper maintenance of balconies, decks, pools, hot tubs, and other facilities.
Disclosure of known hazards or safety restrictions.
Hosts must not knowingly advertise accommodation that presents an unreasonable risk to guests.
Any serious safety concern must be addressed immediately. If a property becomes unsafe or unsuitable for accommodation, hosts must suspend its availability until the issue has been resolved.
9. Property Rules and Guest Expectations
Hosts must clearly communicate any rules or restrictions that apply to their property.
These may include:
Check-in and check-out times.
Smoking restrictions.
Pet policies.
Party and event restrictions.
Maximum occupancy.
Quiet hours.
Parking arrangements.
Use of shared facilities.
Additional property-specific requirements.
Property rules must be reasonable, clearly communicated, and consistent with applicable laws and the booking terms.
Hosts must not introduce significant new restrictions after a booking has been confirmed without appropriate agreement from the guest.
10. Guest Communication and Booking Responsibilities
Hosts are expected to communicate professionally and provide reasonable assistance throughout the booking process and guest stay.
Hosts should:
Respond to guest inquiries in a timely manner.
Provide accurate check-in instructions.
Communicate important property information before arrival.
Be available or provide an appropriate contact for urgent property-related concerns.
Address guest complaints and maintenance issues promptly.
Treat all guests fairly and respectfully.
Hosts must not engage in discriminatory, threatening, abusive, or misleading conduct.
11. Legal Compliance and Taxes
Hosts are solely responsible for ensuring that their property and accommodation activities comply with all applicable laws and regulations.
Depending on the location and type of accommodation, requirements may include:
Municipal short-term rental licences or registrations.
Zoning and land-use restrictions.
Condominium or homeowners’ association rules.
Provincial accommodation requirements.
Federal, provincial, and municipal tax obligations.
Fire, building, and occupancy regulations.
Consumer protection and privacy requirements.
Hosts are responsible for determining which requirements apply to their property and obtaining any necessary approvals before accepting bookings.
Let Us Stay does not replace the legal, regulatory, or tax responsibilities of property hosts.
12. Prohibited Listings and Activities
The following activities are not permitted on Let Us Stay:
Listing a property without the necessary ownership rights or authorization.
Providing false, misleading, or incomplete property information.
Using photographs or content without appropriate rights or permission.
Advertising properties that are unavailable or do not exist.
Misrepresenting property features, location, amenities, or pricing.
Listing accommodation for unlawful purposes.
Engaging in fraudulent booking practices.
Discriminating against guests in violation of applicable laws.
Attempting to mislead, defraud, or harm guests or other platform users.
Circumventing applicable platform rules or security measures.
Let Us Stay may investigate reported violations and take appropriate action.
13. Listing Review, Modification, and Removal
Let Us Stay reserves the right to review property listings to help maintain the quality and reliability of the platform.
We may:
Request additional information or documentation.
Request corrections to inaccurate or incomplete listings.
Decline property submissions that do not meet our requirements.
Temporarily restrict or suspend a listing.
Remove listings that violate this policy or our Terms and Conditions.
Restrict or suspend host accounts in cases of serious or repeated violations.
Where appropriate, hosts may be given an opportunity to correct issues before further action is taken.
Nothing in this policy prevents Let Us Stay from taking immediate action when necessary to address safety concerns, suspected fraud, unlawful activity, or other serious issues.
14. Host Responsibility
Hosts are responsible for the accuracy, legality, condition, availability, and management of their listed properties.
By listing a property on Let Us Stay, hosts acknowledge that they are responsible for:
Maintaining accurate property information.
Obtaining necessary permissions and approvals.
Complying with applicable laws and regulations.
Maintaining the property in suitable condition.
Managing pricing and availability.
Providing the accommodation and facilities advertised.
Communicating honestly and professionally with guests.
Addressing property-related concerns and complaints.
Hosts must also comply with the Let Us Stay Terms and Conditions and any other applicable platform policies.
15. Policy Updates
Let Us Stay may update this Property Listing Policy from time to time to reflect changes in platform operations, industry practices, or applicable requirements.
Updated versions will be published on our website with a revised date.
Hosts are encouraged to review this policy periodically to remain informed of their responsibilities and any changes to listing requirements.
Continued use of the platform after an updated policy takes effect constitutes acceptance of the revised policy, to the extent permitted by applicable law.
16. Contact Us
If you have questions about this Property Listing Policy, property eligibility, or listing requirements, please contact our team.
Let Us Stay
London, Ontario, Canada
Email: info@letusstay.ca
Website: https://letusstay.ca/
We appreciate your cooperation in helping us create a welcoming, reliable, and enjoyable accommodation experience for travellers across Canada.
Thank you for being part of Let Us Stay.
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