Last Updated: November 2, 2026
At Let Us Stay, we make it easier for travellers to discover accommodations and connect directly with hosts across Canada.
Whether you are looking for a cottage getaway, a beachfront stay, an apartment or a place for an extended visit, our platform helps you explore properties and contact the people offering them.
This Guest Usage Policy explains how you can use Let Us Stay and outlines the responsibilities of guests when browsing properties and communicating with hosts.
By accessing or using our platform, you agree to follow this policy.
1. Our Role as a Platform
Let Us Stay is an online accommodation discovery and inquiry platform.
We provide a place where hosts can advertise their properties and guests can browse accommodations, review listing information and contact hosts directly.
The properties displayed on our platform are owned, operated or managed by independent third-party hosts. Let Us Stay does not own, operate, manage, inspect or control these accommodations.
Hosts are responsible for their properties, including their condition, facilities, availability, pricing, rental terms and services.
Let Us Stay facilitates connections between hosts and potential guests. We do not act as a hotel, accommodation provider, rental agent or property manager.
2. Browsing and Using Property Listings
Guests can browse property listings and explore accommodations available in different destinations across Canada.
Each listing may contain information such as:
Property descriptions and photographs.
Location and accommodation type.
Bedrooms, bathrooms and sleeping arrangements.
Maximum guest capacity.
Available amenities and facilities.
Rental prices and applicable rates.
Availability information.
House rules and rental conditions.
The information displayed in a listing is provided by the respective host.
We encourage guests to review all available details carefully and contact the host if additional information or clarification is needed.
A listing being displayed on Let Us Stay does not constitute an endorsement or guarantee of the property.
3. Property Inquiries and Communication
Guests can contact hosts directly through the inquiry forms available on property listings.
When submitting an inquiry, you should provide accurate contact information and relevant details about your intended stay.
An inquiry allows you to communicate with the host about matters such as:
Property availability.
Rental prices and additional charges.
Accommodation facilities and amenities.
Check-in and check-out arrangements.
House rules and restrictions.
Special requests.
Potential booking arrangements.
Submitting an inquiry does not constitute a confirmed reservation.
Hosts are responsible for responding to inquiries and communicating their own rental conditions.
Let Us Stay provides the communication facility but does not guarantee that a host will respond, accept an inquiry or make a property available.
4. Booking and Rental Arrangements
Let Us Stay currently operates as an inquiry platform. Guests and hosts arrange reservations directly with each other.
If you wish to proceed with a stay, you should communicate with the host to confirm all relevant details before making any commitments.
This includes confirming:
Property availability for your intended dates.
Total rental cost.
Additional charges and applicable taxes.
Payment arrangements.
Security deposit requirements.
Check-in and check-out details.
Cancellation and refund conditions.
House rules and other rental terms.
Any reservation or rental agreement is arranged directly between the guest and the host.
Let Us Stay is not a party to these agreements and does not confirm or guarantee reservations made between the parties.
5. Payments, Deposits and Refunds
At this time, Let Us Stay does not collect, process or hold payments for reservations made through the platform.
Payments and deposits are arranged directly between guests and hosts.
Before making a payment, guests should:
Confirm the identity and contact details of the host.
Confirm the property’s availability.
Understand the total amount payable.
Review the payment schedule and accepted payment methods.
Understand any deposit requirements.
Review the cancellation and refund conditions.
Obtain written confirmation of the agreed rental terms.
Guests should use appropriate and traceable payment methods. We recommend avoiding wire transfers, gift cards or other payment methods that offer limited recourse.
Let Us Stay does not issue refunds, reimburse guests or handle payment disputes relating to direct transactions between guests and hosts.
Any questions about payments, deposits or refunds should be addressed directly with the host.
6. Guest Responsibilities
When using Let Us Stay, guests are responsible for their own decisions, communications and arrangements with hosts.
Guests are expected to:
Provide accurate information when submitting inquiries.
Communicate respectfully with hosts.
Review property details before making arrangements.
Confirm pricing, availability and rental conditions directly.
Follow agreed payment arrangements.
Understand the host’s cancellation and refund policies.
Follow the property’s house rules.
Respect the accommodation and its facilities.
Comply with applicable laws and rental requirements.
Honour the terms agreed upon with the host.
Guests should only proceed with a rental arrangement when they understand and accept its conditions.
7. Checking Property Information Before Booking
Although Let Us Stay reviews listings before publication, this initial administrative review is not a physical inspection or independent verification of every property detail.
Guests are encouraged to make their own enquiries before committing to a stay.
For additional confidence, consider:
Reviewing photographs and property descriptions carefully.
Asking the host specific questions about the accommodation.
Requesting additional photographs or a video walkthrough.
Confirming the exact property location.
Asking about facilities, amenities and safety arrangements.
Checking available reviews or other information about the property.
Confirming the host’s identity and contact details.
Obtaining written confirmation of all agreed terms.
If something appears unclear or inconsistent, ask the host for clarification before proceeding.
8. Cancellations and Changes to Arrangements
Cancellation policies, refunds and changes to reservations are determined by the respective host and the agreement made directly with the guest.
Guests should review these conditions before confirming a rental arrangement.
If you need to cancel, change your dates or discuss a concern about your stay, contact the host directly.
Let Us Stay does not manage reservations or independently determine cancellation or refund outcomes for direct arrangements between guests and hosts.
9. Property Conditions and Guest Safety
Each host is responsible for maintaining their accommodation and providing the property and facilities described in their listing.
Let Us Stay does not physically inspect, maintain or supervise listed properties.
Before proceeding with a stay, guests should ask the host about any important matters relating to property conditions, accessibility, facilities, safety arrangements or restrictions.
Guests are responsible for deciding whether an accommodation is suitable for their needs.
If you encounter an immediate safety concern during a stay, contact the appropriate local emergency services and notify the host.
10. Prohibited Activities
When using Let Us Stay, guests must not:
Submit false or misleading inquiries.
Provide inaccurate contact or personal information.
Use the platform for fraudulent or unlawful purposes.
Harass, threaten or abuse hosts or other users.
Misuse contact information obtained through the platform.
Attempt to access another user’s account without authorization.
Send spam or inappropriate messages.
Use the platform to advertise unrelated services without permission.
Engage in activities that may disrupt or compromise the platform.
We reserve the right to restrict or suspend accounts involved in activities that violate this policy.
11. Complaints and Disagreements
Questions or concerns about a property’s condition, availability, pricing, services, payments or rental arrangements should generally be addressed directly with the host.
Hosts are responsible for the properties they advertise and the commitments they make to guests.
If you believe a listing contains misleading information, appears fraudulent or violates our platform policies, you may contact Let Us Stay and provide relevant details.
We may review reported concerns and take appropriate action regarding listings or accounts.
However, Let Us Stay does not act as a mediator, arbitrator or dispute resolution service for private rental agreements between hosts and guests.
12. Limitation of Platform Responsibility
Let Us Stay provides an online platform that helps guests discover accommodations and connect with independent hosts.
The actual accommodation, rental arrangements and services are provided by the respective host, not by Let Us Stay.
To the extent permitted by applicable law, Let Us Stay is not responsible for:
The accuracy, completeness or reliability of property listings.
The ownership, condition, quality, suitability or safety of accommodations.
The actions, conduct or representations of hosts or other guests.
Property availability or the acceptance of inquiries.
Reservations, rental agreements or arrangements made directly between guests and hosts.
Payments, deposits, refunds or cancellations arranged outside the platform.
Property damage, theft, personal injury or loss arising from a stay.
Changes to accommodation details or services provided by hosts.
Disputes, disagreements or losses arising from direct dealings between guests and hosts.
Guests are responsible for reviewing property information, communicating with hosts and deciding whether to proceed with a rental arrangement.
Nothing in this policy excludes or limits any responsibility or liability that cannot legally be excluded or limited under applicable law.
13. Account Access and Platform Use
Guests are responsible for maintaining the confidentiality of their account credentials and for activities carried out through their accounts.
You must provide accurate information when creating an account and using the platform.
We reserve the right to restrict or suspend access where we reasonably believe an account is being used fraudulently, unlawfully or in violation of our policies.
We may also update, modify or discontinue parts of the platform as our services develop.
14. Privacy and Personal Information
When you submit an inquiry or use our platform, certain personal information may be collected and shared as necessary to facilitate communication with the relevant host.
Please avoid including unnecessary sensitive personal information in inquiry forms or messages.
The collection, use, storage and handling of personal information are explained in our Privacy Policy.
By using Let Us Stay, you acknowledge that information submitted through an inquiry may be made available to the relevant host so they can respond to your request.
15. Changes to This Policy
We may update this Guest Usage Policy from time to time to reflect changes to our platform, services or operating practices.
Any updates will be published on this page with a revised Last Updated date.
Guests are encouraged to review this policy periodically. Continued use of Let Us Stay following an update constitutes acceptance of the revised policy, subject to applicable law.
16. Contact Us
If you have questions about using Let Us Stay or this policy, please contact our team.
Let Us Stay
Website: https://letusstay.ca/
Email: info@letusstay.ca
Location: London, Ontario, Canada